Jesse Otta is our Regional Manager, Title Solutions dedicated to the Hamilton, Haldimand and Niagara Regions. He was born and raised in the St. Catharine’s area so knows the community well. Before joining Chicago Title, Jesse had a successful career with Pen Financial Credit Union’s leadership team where he was their Member Service Specialist. Jesse worked to create a proactive culture in anticipating and meeting the needs of their members. He developed and implemented sales campaigns, trained employees on new products and services and also worked as the Complaint Resolution Officer liaising with FSCO. Jesse worked in a similar role as the Member Experience Specialist at Meridian Credit Union focused on Meridian’s Retail Branch network and their Contact Centre. All this experience makes Jesse a great fit for the Chicago Title Insurance team in Canada.
You may recognize Jesse’s name, as he is a published author of the best-selling book “From Mindless to Mindful: How to Create Memorable Service Experiences.” In his book, he shares with us his learning on leadership from his days as General Manager at Superior Car Wash in St Catharines where he developed his high regard for being of service to others.
Jesse’s high energy and strength in developing genuine relationships coupled with his customer service acumen will make Jesse your great partner in the Client Success Business.