Accessibility Policy

Statement of Commitment

Chicago Title Insurance Company Canada (CTIC) is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. We are committed to giving people with disabilities the same opportunity to benefit from the same services and opportunities, in the same place and in a similar way as others.

CTIC has developed a Multi-Year Accessibility Plan which, together with this Policy, will be posted on our website and reviewed every five years.

AODA Policy & Procedures


In compliance with the Accessibility for Ontarians with Disabilities Act, 2005, the purpose of this policy is to outline responsibilities of staff personnel (employees, volunteers and other third parties) on behalf of CTIC  in providing goods, services and

Providing goods, services and opportunities to people with disabilities

CTIC is committed to excellence in serving all, including people with disabilities. Our commitment is demonstrated in the following ways:

  1. Communication and Information
    We communicate with people with disabilities in ways that take into account their disability. We train staff personnel on how to interact and communicate with our customers in a variety of ways. When asked, we will provide information about our organization and its services in accessible formats or with communication supports. We will also meet internationally-recognized Web Content Accessibility Guidelines (WCAG) 2.0 Level AA website requirements in accordance with Ontario’s accessibility laws.
  2. Telephone services
    We are committed to providing fully accessible telephone service to our customers. We train staff personnel to communicate over the telephone in clear and plain language and to speak clearly and slowly.
  3. Assistive devices
    We recognize that some individuals with disabilities require the use of assistive devices to obtain, use or benefit from our goods and services. We ensure that our staff is trained and familiar with various assistive devices that may be used by people with disabilities while accessing our goods, services or opportunities.
  4. Billing
    We are committed to providing accessible invoices to all of our customers. Invoices will be provided in alternative format upon request. We will answer any questions customers may have about the content of the invoice in person, by telephone or email.
  5. Use of service animals
    We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public. We will also ensure that all staff personnel are properly trained in how to interact with people with disabilities who are accompanied by a service animal. Every effort will be made to ensure that any offsite event venues are compliant with CTIC’s commitment regarding service animals.
  6. Support persons
    We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter CTIC’s premises or offsite event venues with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises or premises operated by CTIC for event purposes.
  7. Employment
    We are committed to welcoming people with disabilities with respect to recruitment, employment, training, career development and career progression. We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency.
  8. Facilities
    We are committed to ensuring that our premises and related services are welcoming and accessible to people with disabilities. As appropriate, we are willing to provide necessary alterations to our facilities to accommodate people with disabilities.
  9. Training
    CTIC  provides training to all employees about the provision of services to individuals with disabilities. Employees are trained on Ontario’s accessibility laws, aspects of the Ontario Human Rights Code that relate to persons with disabilities, and CTIC  policies, practices and procedures that affect the way services are provided to individuals with disabilities. Employees are also trained on an ongoing basis when changes are made to these policies, practices and procedures.
  10. Changes to Existing Policies
    We will modify or remove an existing policy that does not respect and promote the dignity and independence of people with disabilities.

For more information on this accessibility plan, please contact Compliance coordinator at:

Phone: 289-562-5220